About Us
Welcome to Tivqora
Tivqora is an online lighting store offering a selection of chandeliers, pendant lights, wall lights, and other lighting products for a variety of interior spaces.
We believe lighting serves both a practical and visual purpose. The right fixture can illuminate a room while also helping define its overall atmosphere and character. Our goal is to make it easier for customers to explore lighting products that complement their spaces, functional requirements, and personal preferences.
What We Offer
Our product selection includes lighting options designed for different rooms, layouts, and interior styles. Customers can explore products such as:
- Chandeliers
- Pendant lights
- Wall lights
- Ceiling lights
- Other related decorative and functional lighting products
We aim to present each product with clear descriptions, images, dimensions, specifications, and other relevant information whenever available. Customers should carefully review the information on each product page before placing an order to confirm that the selected fixture is suitable for their intended location and installation requirements.
Our Mission
Our mission is to provide customers in the United States with a straightforward and transparent way to shop for lighting products online.
We are committed to:
- Presenting product and pricing information clearly
- Providing transparent shipping timelines
- Maintaining understandable return and refund terms
- Offering accessible customer support
- Keeping our store policies consistent and easy to locate
- Helping customers make informed purchasing decisions
We understand that selecting a lighting fixture may involve considerations such as dimensions, mounting requirements, voltage, bulb compatibility, finish, and intended placement. For this reason, we encourage customers to review all available product information and contact us when additional clarification is required.
Our Commitment to Transparency
Tivqora believes customers should have access to important information before completing a purchase.
Our website provides information about:
- Product specifications and pricing
- Accepted payment methods
- Order processing and delivery timelines
- Shipping costs
- Returns and exchanges
- Refund processing
- Customer support
Orders are processed in USD, and Tivqora provides free shipping within the United States. Our current estimated delivery time is 6–17 business days, consisting of 2–5 business days of handling and 4–12 business days of transit.
Eligible products may be returned or exchanged within 30 days from the date of delivery, subject to the conditions in our Return & Refund Policy. Tivqora provides a prepaid downloadable return label at no cost for approved returns and does not charge a restocking fee.
Customer Support
We aim to provide clear and helpful assistance throughout the customer journey. Customers may contact us with questions about:
- Product details and specifications
- Product dimensions
- Order information
- Shipping and tracking
- Returns and exchanges
- Refunds
- Billing and payments
When contacting us about an existing order, please include your order number and the email address used during checkout. For product-related questions, please include the product name or product-page link whenever possible.
We aim to respond to customer inquiries within 3 business days.
Contact Information
Store: Tivqora
Address: 1142 N Minnesota Ave, Hastings, NE 68901, United States
Email: info@tivqora.com
Operating Hours: 10:00 AM – 7:00 PM (GMT-5)
Expected Response Time: Within 3 business days
Thank you for choosing Tivqora. We appreciate the opportunity to help you find lighting products for your space.