FAQs

Common Questions

Are Tivqora’s lighting products suitable for every room?

Suitability depends on the product’s size, mounting type, voltage, design, and intended location. Please review the product page carefully before ordering to confirm that the fixture is appropriate for your space.

For additional product information, contact info@tivqora.com and include the product name or product-page link.

How accurate are the product dimensions and images?

Tivqora aims to provide clear product measurements and images. However, measurements may be approximate, and product colors or finishes may appear slightly different depending on screen settings, lighting conditions, photography, or production variations.

Please review all available dimensions and specifications before completing your purchase.

Do I need professional installation?

Some lighting products may require professional electrical installation. Customers should review the installation information provided with the product and confirm that the fixture is compatible with their electrical system and mounting area.

Where electrical work is required, installation should be completed by a qualified professional in accordance with applicable requirements.

Can I cancel or change my order?

Contact info@tivqora.com as soon as possible if you need to request a cancellation or order change.

Please include your order number and the email address used during checkout. Changes or cancellations cannot be guaranteed after an order has entered processing or has been dispatched.

How much does shipping cost?

Tivqora provides free shipping on eligible orders within the United States.

There are no additional standard shipping charges for eligible U.S. orders.

How long will my order take to arrive?

Orders usually require:

  • 2–5 business days for handling
  • 4–12 business days for transit
  • 6–17 business days in total

Business days are Monday through Friday, excluding weekends and U.S. public holidays.

What happens if my delivery is delayed?

If your order has not arrived within the estimated delivery period, contact info@tivqora.com.

Please provide your order number and checkout email address so our support team can review the available shipping information.

What items are eligible for return?

Eligible products may be returned within 30 days from delivery.

Products must be unused, uninstalled, unaltered, and in their original condition, with the original packaging and all included parts, accessories, manuals, and components.

Returns must be approved before shipment.

How are approved returns shipped back?

After a return request is approved, Tivqora provides a prepaid downloadable return shipping label at no cost.

Customers must download and print the label, attach it securely to the package, and follow the return instructions provided by Tivqora.

Do not send a return before receiving approval and instructions.

How can I contact customer support?

For assistance with products, orders, shipping, returns, exchanges, refunds, or payments, contact Tivqora:

Store: Tivqora

Address: 1142 N Minnesota Ave, Hastings, NE 68901, United States

Email: info@tivqora.com

Operating Hours: 10:00 AM – 7:00 PM (GMT-5)

Expected Response Time: Within 3 business days