Refund policy
Last Updated: June 20, 2026
At Tivqora, we want customers to understand their return, exchange, and refund options before making a purchase. This Return & Refund Policy applies to orders delivered within the United States.
Returns
Tivqora accepts approved returns of both defective and non-defective lighting products within 30 days from the date of delivery.
To qualify for a return, the product must be:
- Unused and uninstalled
- In its original condition
- Free from alterations or customer-caused damage
- Returned with its original packaging
- Returned with all included parts, accessories, manuals, and other components
Products that have been used, installed, altered, damaged after delivery, returned with missing components, or submitted outside the 30-day return window may not qualify for a return.
All returns must be completed by mail and must receive approval before being shipped.
How to Request a Return
To request a return, email info@tivqora.com within 30 days of delivery. Please include your order number, the email address used during checkout, the product you wish to return, and the reason for the return.
Approved returns follow this process:
- Submit your return request to info@tivqora.com.
- Tivqora reviews the request and confirms whether it is approved.
- After approval, Tivqora provides a prepaid downloadable return shipping label and return instructions.
- Download and print the approved return label.
- Securely attach the label to the return package.
- Ship the product according to the instructions provided.
- Tivqora receives and inspects the returned product.
- An eligible refund is processed after the inspection is completed.
Tivqora covers the cost of the approved return shipping label. There is no charge to the customer for an approved return label.
Customers must not send products back before receiving approval, a prepaid return label, and return instructions. Products sent without authorization may not be accepted.
The return destination will be provided on the approved return label. Do not send a return directly to Tivqora’s business address unless specifically instructed to do so.
Return Shipping Costs
Tivqora provides a prepaid return shipping label at no cost for every approved return.
Customers can download and print the label after their return request has been reviewed and approved.
Restocking Fees
Tivqora does not charge a restocking fee for approved returns.
Exchanges
Exchanges are available within 30 days from the date of delivery.
Products submitted for an exchange must meet the same eligibility requirements as returned products. They must be unused, uninstalled, in their original condition, and returned with the original packaging and all included components.
To request an exchange, contact info@tivqora.com before returning the product. Once the exchange request is approved, Tivqora will provide a prepaid downloadable return label at no cost and instructions for sending the product back.
Do not send an item for exchange before receiving approval and return instructions.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or different from the product you ordered, contact info@tivqora.com within the 30-day return window.
Please include your order number and a clear explanation of the issue. Our support team will review the request and provide the appropriate return instructions.
When the return is approved, Tivqora will provide a prepaid downloadable return shipping label at no cost to the customer.
Do not return a damaged, defective, or incorrect product before receiving approval and instructions from our support team.
Refunds
After the returned product is received, Tivqora will inspect it to confirm that it meets the return eligibility requirements.
Eligible refunds are processed within 14 days after the returned product is received and inspected.
Refunds are issued:
- In USD
- To the original payment method
- For approved and eligible returned products
A confirmation email will be sent after the refund has been processed. Your financial institution may require additional time to post the refund to your account.
Contact Us
For questions about a return, exchange, or refund, contact Tivqora using the information below:
Store: Tivqora
Address: 1142 N Minnesota Ave, Hastings, NE 68901, United States
Email: info@tivqora.com
Operating Hours: 10:00 AM – 7:00 PM (GMT-5)
Expected Response Time: Within 3 business days